Frequently Asked Questions

Everything you need to know about your BELLAMI hair journey.

How do I choose the right hair extension shade?

We offer a free color matching service. You can upload a photo of your hair in natural lighting to our website, and our experts will recommend the perfect BELLAMI shade for you.

What is the difference between Remy and Non-Remy hair?

BELLAMI uses 100% Remy human hair, meaning the cuticles are kept intact and face the same direction. This prevents tangling and ensures a natural, silky shine that lasts longer than non-remy alternatives.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their hair extensions sooner.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the security seal has not been broken and the hair has not been worn or tampered with due to hygienic reasons.

Can I use heat styling tools on my extensions?

Yes, because our extensions are 100% human hair, you can use straighteners, curling irons, and blow dryers. We recommend using a heat protectant spray and keeping the temperature below 350°F to maintain hair health.

Do you offer professional discounts for stylists?

Yes, we have a BELLAMI Professional program that offers exclusive pricing, education resources, and early access to new products for licensed hair stylists.